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Content Introduction 言葉遣いでお客様を逃していませんか？　おさえておきたい接客用語の基本をしっかりと身につけた上で、お客様の心に響く「伝え方」を学べる本。クレーム対応の接客用語や、スタッフ間の会話用語も取り上げる。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
181144303	Tamaho	一般⑪	673 ｵ	General Books

Reservation Count 0

Title	接客用語辞典
Title (Reading)	ｾｯｷｬｸ/ﾖｳｺﾞ/ｼﾞﾃﾝ
Subtitle	どんな場面・どんなお客様でもきちんと話せる
Subtitle	お店に１冊！販売員に１冊！
Subtitle (Reading)	ﾄﾞﾝﾅ/ﾊﾞﾒﾝ/ﾄﾞﾝﾅ/ｵｷｬｸｻﾏ/ﾃﾞﾓ/ｷﾁﾝﾄ/ﾊﾅｾﾙ
Subtitle (Reading)	ｵﾐｾ/ﾆ/ｲｯｻﾂ/ﾊﾝﾊﾞｲｲﾝ/ﾆ/ｲｯｻﾂ
Author	尾形／圭子∥著
Author (Reading)	ｵｶﾞﾀ,ｹｲｺ
Publisher	すばる舎
Publisher (Reading)	ｽﾊﾞﾙｼｬ
Base Price	\1400
ISBN	978-4-7991-0589-4
Number of Pages, etc.	196p
Dimensions	19cm
NDC	673.3
Content Description	言葉遣いでお客様を逃していませんか？　おさえておきたい接客用語の基本をしっかりと身につけた上で、お客様の心に響く「伝え方」を学べる本。クレーム対応の接客用語や、スタッフ間の会話用語も取り上げる。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
To make reservations via the homepage, you need to complete user registration at the library and register your password and email address.
You can reserve up to five items per person using the online reservation service.
However, for assigned reading books, the limit is two items. Audiovisual materials (videos, CDs, DVDs) cannot be reserved.

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