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Content Introduction ドタキャン客やクレーム客の対処法や防ぎ方、ネット上の悪意ある書き込みへの法的撃退法や反撃法など、「困ったお客の取扱い方法」を、具体例でわかりやすく紹介する。内容証明のサンプルも掲載。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
181155926	Tamaho	一般⑪	673 ｲ	General Books

Reservation Count 0

Title	ネット予約時代の困ったお客のトリセツ
Title (Reading)	ﾈｯﾄ/ﾖﾔｸ/ｼﾞﾀﾞｲ/ﾉ/ｺﾏｯﾀ/ｵｷｬｸ/ﾉ/ﾄﾘｾﾂ
Author	飯野／たから∥著
Author (Reading)	ｲｲﾉ,ﾀｶﾗ
Author	佐藤／祐介∥監修
Author (Reading)	ｻﾄｳ,ﾕｳｽｹ
Publisher	自由国民社
Publisher (Reading)	ｼﾞﾕｳ/ｺｸﾐﾝｼｬ
Base Price	\1400
ISBN	978-4-426-12543-1
Number of Pages, etc.	239p
Dimensions	19cm
NDC	673.3
Content Description	ドタキャン客やクレーム客の対処法や防ぎ方、ネット上の悪意ある書き込みへの法的撃退法や反撃法など、「困ったお客の取扱い方法」を、具体例でわかりやすく紹介する。内容証明のサンプルも掲載。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
To make reservations via the homepage, you need to complete user registration at the library and register your password and email address.
You can reserve up to five items per person using the online reservation service.
However, for assigned reading books, the limit is two items. Audiovisual materials (videos, CDs, DVDs) cannot be reserved.

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