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Content Introduction いきなりネットに名前をさらす、大声で値引きを迫る…。広がる一方のカスハラ（顧客の迷惑行為）の事例とその対策を紹介する。ＮＨＫの番組「クローズアップ現代＋」の放送内容をもとに情報を追加し書籍化。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
181156477	Tamaho	一般⑪	673 ｶ	General Books

Reservation Count 0

Title	カスハラ
Title (Reading)	ｶｽﾊﾗ
Subtitle	モンスター化する「お客様」たち
Subtitle	カスタマーハラスメント
Subtitle (Reading)	ﾓﾝｽﾀｰｶ/ｽﾙ/ｵｷｬｸｻﾏﾀﾁ
Subtitle (Reading)	ｶｽﾀﾏｰ/ﾊﾗｽﾒﾝﾄ
Author	ＮＨＫ「クローズアップ現代＋」取材班∥編著
Author (Reading)	ﾆｯﾎﾟﾝ/ﾎｳｿｳ/ｷｮｳｶｲ
Publisher	文藝春秋
Publisher (Reading)	ﾌﾞﾝｹﾞｲ/ｼｭﾝｼﾞｭｳ
Base Price	\1500
ISBN	978-4-16-391081-9
Number of Pages, etc.	220p
Dimensions	19cm
NDC	673.3
Content Description	いきなりネットに名前をさらす、大声で値引きを迫る…。広がる一方のカスハラ（顧客の迷惑行為）の事例とその対策を紹介する。ＮＨＫの番組「クローズアップ現代＋」の放送内容をもとに情報を追加し書籍化。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
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However, for assigned reading books, the limit is two items. Audiovisual materials (videos, CDs, DVDs) cannot be reserved.

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