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Content Introduction 「サービス品質はどのようにすれば測定できるのか、それを高めるにはどうすればよいのか」、「顧客の満足を得る具体的方法は」を主題に、科学的・具体的な測定例を明快に示す。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
181058426	Tamaho	閉架書庫(一般)	015 ﾊ	General Books
91070081	Tatomi	閉架書庫	015 ﾊ	General Books

Reservation Count 0

Title	図書館の評価を高める
Title (Reading)	ﾄｼｮｶﾝ/ﾉ/ﾋｮｳｶ/ｵ/ﾀｶﾒﾙ
Subtitle	顧客満足とサービス品質
Subtitle (Reading)	コカク／マンゾク／ト／サービス／ヒンシツ
Author	Ｐｅｔｅｒ　Ｈｅｒｎｏｎ∥〔著〕
Author (Reading)	ﾊｰﾉﾝ,ﾋﾟｰﾀｰ
Author	Ｊｏｈｎ　Ｒ．Ｗｈｉｔｍａｎ∥〔著〕
Author (Reading)	ｳｨｯﾄﾏﾝ,ｼﾞｮﾝ R.
Author	永田／治樹∥訳
Author (Reading)	ﾅｶﾞﾀ,ﾊﾙｷ
Publisher	丸善
Publisher (Reading)	ﾏﾙｾﾞﾝ
Base Price	￥３２００
ISBN	4-621-07085-1
Number of Pages, etc.	２２５ｐ
Dimensions	２１ｃｍ
NDC	015
Content Description	「サービス品質はどのようにすれば測定できるのか、それを高めるにはどうすればよいのか」、「顧客の満足を得る具体的方法は」を主題に、科学的・具体的な測定例を明快に示す。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
To make reservations via the homepage, you need to complete user registration at the library and register your password and email address.
You can reserve up to five items per person using the online reservation service.
However, for assigned reading books, the limit is two items. Audiovisual materials (videos, CDs, DVDs) cannot be reserved.

中央市立図書館