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クレーマー対応の実務必携Ｑ＆Ａ 知っておくべき基礎知識から賢い解決法まで 実務必携Ｑ＆Ａシリーズ

  • Content Introduction 「不当クレーム」「悪質クレーム」をめぐってさまざまな具体例を取り上げ、正しい対応のあり方と賢いトラブル解決の仕方についてわかりやすく解説する。「謝罪文」「警告文」などの書式も収録。
待機中

Collection Information

Registration Number Library Book Place Call Number Category Restriction Status
181161374 Tamaho 一般⑭ 336 ｸ General Books 　
Reservation Count 0

Basic Information

Title クレーマー対応の実務必携Ｑ＆Ａ
Title (Reading) ｸﾚｰﾏｰ/ﾀｲｵｳ/ﾉ/ｼﾞﾂﾑ/ﾋｯｹｲ/ｷｭｰ/ｱﾝﾄﾞ/ｴｰ
Subtitle 知っておくべき基礎知識から賢い解決法まで
Subtitle (Reading) ｼｯﾃ/ｵｸﾍﾞｷ/ｷｿ/ﾁｼｷ/ｶﾗ/ｶｼｺｲ/ｶｲｹﾂﾎｳ/ﾏﾃﾞ
Author 岡本／健志∥著
Author (Reading) ｵｶﾓﾄ,ﾀｹｼ
Author 香川／希理∥著
Author (Reading) ｶｶﾞﾜ,ｷﾘ
Author 川田／剛∥著
Author (Reading) ｶﾜﾀ,ﾂﾖｼ
Author 木村／裕史∥著
Author (Reading) ｷﾑﾗ,ﾕｳｼ
Author 斎藤／悠貴∥著
Author (Reading) ｻｲﾄｳ,ﾕｳｷ
Author 鈴木／哲広∥著
Author (Reading) ｽｽﾞｷ,ﾃﾂﾋﾛ
Author 藤川／元∥著
Author (Reading) ﾌｼﾞｶﾜ,ﾊｼﾞﾒ
Author 北條／孝佳∥著
Author (Reading) ﾎｳｼﾞｮｳ,ﾀｶﾖｼ
Publisher 民事法研究会
Publisher (Reading) ﾐﾝｼﾞﾎｳ/ｹﾝｷｭｳｶｲ
Base Price \3200
ISBN 978-4-86556-403-7
Number of Pages, etc. 16,314p
Dimensions 21cm
NDC 336
Content Description 「不当クレーム」「悪質クレーム」をめぐってさまざまな具体例を取り上げ、正しい対応のあり方と賢いトラブル解決の仕方についてわかりやすく解説する。「謝罪文」「警告文」などの書式も収録。
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