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Content Introduction 接客の心がまえ、ニーズの見抜き方、立ち居振る舞い、話し方・聴き方…。極上のサービスを知り尽くした元ＡＮＡのＣＡが、圧倒的な顧客満足を生むコツを明かす。困ったお客様さえもファンになるクレーム・カスハラ対応も伝授。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
191020827	Toyotomi	壁面３	673 ﾐ	General Books

Reservation Count 0

Title	一生使える「接客サービス」の教科書
Title (Reading)	ｲｯｼｮｳ/ﾂｶｴﾙ/ｾｯｷｬｸ/ｻｰﾋﾞｽ/ﾉ/ｷｮｳｶｼｮ
Subtitle	あらゆるタイプのお客様に選ばれる
Subtitle (Reading)	ｱﾗﾕﾙ/ﾀｲﾌﾟ/ﾉ/ｵｷｬｸｻﾏ/ﾆ/ｴﾗﾊﾞﾚﾙ
Author	三上／ナナエ∥著
Author (Reading)	ﾐｶﾐ,ﾅﾅｴ
Publisher	大和出版
Publisher (Reading)	ﾀﾞｲﾜ/ｼｭｯﾊﾟﾝ
Base Price	\1600
ISBN	978-4-8047-1913-9
Number of Pages, etc.	253p
Dimensions	19cm
NDC	673.3
Content Description	接客の心がまえ、ニーズの見抜き方、立ち居振る舞い、話し方・聴き方…。極上のサービスを知り尽くした元ＡＮＡのＣＡが、圧倒的な顧客満足を生むコツを明かす。困ったお客様さえもファンになるクレーム・カスハラ対応も伝授。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
To make reservations via the homepage, you need to complete user registration at the library and register your password and email address.
You can reserve up to five items per person using the online reservation service.
However, for assigned reading books, the limit is two items. Audiovisual materials (videos, CDs, DVDs) cannot be reserved.

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