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Content Introduction ＣＳ・顧客満足の第一人者である著者が、「サービスとは何か？」「サービスの究極の目的とは何か？」を説く。顧客心理の把握やクレーム対応、仕組み作りなど、すぐに応用できる実践手法や事例も満載。

Registration Number	Library	Book Place	Call Number	Category	Restriction	Status
91096841	Tatomi	工業・建築	673 ﾀ	General Books

Reservation Count 0

Title	「サービス」の常識
Title (Reading)	ｻｰﾋﾞｽ/ﾉ/ｼﾞｮｳｼｷ
Subtitle	顧客に「感動以上」の喜びを提供するための
Subtitle (Reading)	コカク／ニ／カンドウ／イジョウ／ノ／ヨロコビ／オ／テイキョウ／スル／タメ／ノ
Author	武田／哲男∥著
Author (Reading)	ﾀｹﾀﾞ,ﾃﾂｵ
Publisher	ＰＨＰ研究所
Publisher (Reading)	ﾋﾟｰｴｲﾁﾋﾟｰ/ｹﾝｷｭｳｼﾞｮ
Base Price	￥８４０
ISBN	4-569-69750-5
Number of Pages, etc.	２５２ｐ
Dimensions	１８ｃｍ
NDC	673
Content Description	ＣＳ・顧客満足の第一人者である著者が、「サービスとは何か？」「サービスの究極の目的とは何か？」を説く。顧客心理の把握やクレーム対応、仕組み作りなど、すぐに応用できる実践手法や事例も満載。

Important Points

Please note that due to copyright restrictions, some materials may not be available for loan.
Please also be aware that the latest issue of magazines cannot be borrowed until the next issue is received.
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